We value your feedback and would love to hear your comments – whether they are positive or negative we can share them with our colleagues and use them to improve for the future.
Please send us your feedback through email@example.com This email is staffed during office hours and we will aim to respond to your comments as quickly as possible.
Or if you prefer to use post, please send any feedback to Brand and Media, John Taylor Hospice, 76 Grange Road, Erdington, Birmingham B24 0DF.
You can also post feedback on external websites including:
Our Facebook page
Our aim is to respond to any complaint as quickly as possible so in the first instance please make your complaint verbally to our staff as soon as you feel able to.
If you feel your complaint is not dealt with appropriately or you would like to follow up in writing please contact The Complaints Team, John Taylor Hospice, 76 Grange Road, Erdington, Birmingham B24 0DF or email firstname.lastname@example.org
It is helpful if you could let us have the following information:
We have a very rigorous and thorough complaints process which will result in an investigating officer contacting you within 1-3 working days and a timescale then being agreed for the investigation and feedback to take place.
If your complaint is of a clinical nature and you are not satisfied with the outcome of the investigation then you can request an independent review from the Parliamentary and Health Service Ombudsman. For more information click here.
We are registered with the Fundraising Regulator and if your complaint is about our fundraising methods, you can apply to the Fundraising Regulator to make a final adjudication. Find out more here.
After the complaints procedure has been exhausted, you may refer your fundraising complaint to the Charity Commission. For more information click here.