How did we do?

We value your feedback and would love to hear your comments – whether they are positive or negative we can share them with our colleagues and use them to improve for the future.

Please send us your feedback through This email is staffed during office hours and we will aim to respond to your comments as quickly as possible.

Or if you prefer to use post, please send any feedback to Brand and Media, John Taylor Hospice, 76 Grange Road, Erdington, Birmingham B24 0DF.

External websites

You can also post feedback on external websites including:

Our Facebook page

Healthwatch Birmingham 

Care Opinion 

NHS Choices 

To make a complaint

Our aim is to respond to any complaint as quickly as possible so in the first instance please make your complaint verbally to our staff as soon as you feel able to.

If you feel your complaint is not dealt with appropriately or you would like to follow up in writing please contact The Complaints Team, John Taylor Hospice, 76 Grange Road, Erdington, Birmingham B24 0DF or email

It is helpful if you could let us have the following information:

  • The nature of the complaint
  • Where it happened – if this is one of our shops please give us the location
  • When it happened
  • The names of everyone involved - if you know them
  • What outcome you are hoping for
  • Your contact details (name, address, contact number and/or email) 

We have a very rigorous and thorough complaints process which will result in an investigating officer contacting you within 1-3 working days and a timescale then being agreed for the investigation and feedback to take place.

Health Service Ombudsman

If your complaint is of a clinical nature and you are not satisfied with the outcome of the investigation then you can request an independent review from the Parliamentary and Health Service Ombudsman. For more information click here. 

Fundraising Regulator

We are registered with the Fundraising Regulator and if your complaint is about our fundraising methods, you can apply to the Fundraising Regulator to make a final adjudication. Find out more here.  

Charity Commission

After the complaints procedure has been exhausted, you may refer your fundraising complaint to the Charity Commission. For more information click here.  

If you can’t find the information you are looking for on our website please email us or call 0121 465 2000