Care and support

Our teams provide specialist ‘Taylor-made’ care for people living with a terminal illness and their families. We strive to ensure that everyone receives the very best care at home or in our hospice. If you believe we can help you or a loved one, please speak to your GP, district nurse or hospital doctor regarding referral.

Our home is your home. Our caring and supportive team provides specialist round-the-clock care and will do everything they can to make sure your stay is as comfortable as possible.

We know that every moment matters for you and your loved ones. We have purpose-built single or shared rooms and peaceful gardens where family, friends and pets are welcome to visit at any time, day or night. We also have an overnight guest room where your loved ones can stay close to you.

Our Catering Team creates varied menus every day and will visit each patient to discuss dietary requirements and preferences. The team can also prepare meals for families and visitors.

Our experienced community teams work side-by-side with GPs, district nurses and other hospice services to ensure a ‘Taylor-made’ package of care and support for you and your family.

Clinical nurse specialists visit people in their own homes to provide help with symptom management, respiratory medicine and pain control. They can also refer you to hospice services such as occupational therapy, physiotherapy, family support and counselling.

Our Hospice at Home Team of nurses and palliative care assistants is on hand to offer practical and personal care for you and those involved in your care between 8am and 8.30pm, seven days a week.

The Living Well Centre hosts a variety of groups and activities in a relaxed and supportive environment. Our 12-week therapeutic programme is designed to help with symptom control and support individual needs.

Talks and activities cover a range of areas including mobility and exercise, diet, breathlessness, medication and financial advice. Visitors to the centre can also enjoy complementary therapies such as acupuncture, massage and reiki which can aid relaxation, pain management and improve well-being.

The Living Well Centre also hosts several social days for patients, families and local elderly people as well as drop-in sessions for people diagnosed with a terminal condition and/or their carers on Fridays between 1-3pm.

Wellbeing services are open to everyone receiving care from John Taylor Hospice. If you are our patient, you can be assured that we will be there for your family too.

Our team of counsellors, art therapist, spiritual care and chaplaincy and trained bereavement support volunteers will be there to listen to your feelings, worries or whatever might be on your mind. They can offer psychological and emotional support in a safe and confidential space. We also have a dedicated quiet space that can be used at any time of the day or night.

The team is available to provide support for those affected by bereavement – including children and young people – as individuals or family groups. We can provide counselling in different languages including Urdu, Punjabi and Hindi.

Using their expert knowledge and skills, our Multi-Disciplinary Team of occupational therapists, physiotherapists, pharmacists and patient and family support worker provides a range of services for people at the hospice and at home.

They can work with you to improve your quality of life by increasing your independence, reducing discomfort, relieving pain, providing you with specialist equipment to ease everyday tasks and teaching you techniques to manage your symptoms.

Our patient and family support worker is there for you to turn to if you need guidance about benefits, housing, employment, care costs, will writing and much more.

On Wednesdays the Living Well Centre hosts a Fatigue, Anxiety and Breathlessness (FAB) Programme. The course consists of nine two-hour sessions and is designed to help people with severe respiratory conditions take back control of their breathing, improve confidence, maintain independence and manage anxiety.

The programme – led by a respiratory nurse specialist, occupational therapist and physiotherapist – includes education, advice and self-management techniques. In a small, relaxed and social group with other people with similar experiences, you will learn why these symptoms occur and how to keep them in check with techniques that work.

We want to ensure all of our patients, families, carers and supporters can understand our communications and information. So if you are having difficulties understanding us, please let us know. If you need information in other formats, require Braille or large print or would like a British Sign Language interpreter or a language interpreter please tell us.

When you are referred to John Taylor Hospice as a patient, our staff will ask you for your communication needs but if, at any point, you have concerns your needs are not being met then please inform us.

Click here to see our Accessible Communications Policy.

Staying at the hospice

Our home is your home. Our caring and supportive team provides specialist round-the-clock care and will do everything they can to make sure your stay is as comfortable as possible.

We know that every moment matters for you and your loved ones. We have purpose-built single or shared rooms and peaceful gardens where family, friends and pets are welcome to visit at any time, day or night. We also have an overnight guest room where your loved ones can stay close to you.

Our Catering Team creates varied menus every day and will visit each patient to discuss dietary requirements and preferences. The team can also prepare meals for families and visitors.

Care at home

Our experienced community teams work side-by-side with GPs, district nurses and other hospice services to ensure a ‘Taylor-made’ package of care and support for you and your family.

Clinical nurse specialists visit people in their own homes to provide help with symptom management, respiratory medicine and pain control. They can also refer you to hospice services such as occupational therapy, physiotherapy, family support and counselling.

Our Hospice at Home Team of nurses and palliative care assistants is on hand to offer practical and personal care for you and those involved in your care between 8am and 8.30pm, seven days a week.

Living Well Centre

The Living Well Centre hosts a variety of groups and activities in a relaxed and supportive environment. Our 12-week therapeutic programme is designed to help with symptom control and support individual needs.

Talks and activities cover a range of areas including mobility and exercise, diet, breathlessness, medication and financial advice. Visitors to the centre can also enjoy complementary therapies such as acupuncture, massage and reiki which can aid relaxation, pain management and improve well-being.

The Living Well Centre also hosts several social days for patients, families and local elderly people as well as drop-in sessions for people diagnosed with a terminal condition and/or their carers on Fridays between 1-3pm.

Wellbeing

Wellbeing services are open to everyone receiving care from John Taylor Hospice. If you are our patient, you can be assured that we will be there for your family too.

Our team of counsellors, art therapist, spiritual care and chaplaincy and trained bereavement support volunteers will be there to listen to your feelings, worries or whatever might be on your mind. They can offer psychological and emotional support in a safe and confidential space. We also have a dedicated quiet space that can be used at any time of the day or night.

The team is available to provide support for those affected by bereavement – including children and young people – as individuals or family groups. We can provide counselling in different languages including Urdu, Punjabi and Hindi.

Multi-Disciplinary Team

Using their expert knowledge and skills, our Multi-Disciplinary Team of occupational therapists, physiotherapists, pharmacists and patient and family support worker provides a range of services for people at the hospice and at home.

They can work with you to improve your quality of life by increasing your independence, reducing discomfort, relieving pain, providing you with specialist equipment to ease everyday tasks and teaching you techniques to manage your symptoms.

Our patient and family support worker is there for you to turn to if you need guidance about benefits, housing, employment, care costs, will writing and much more.

FAB Programme

On Wednesdays the Living Well Centre hosts a Fatigue, Anxiety and Breathlessness (FAB) Programme. The course consists of nine two-hour sessions and is designed to help people with severe respiratory conditions take back control of their breathing, improve confidence, maintain independence and manage anxiety.

The programme – led by a respiratory nurse specialist, occupational therapist and physiotherapist – includes education, advice and self-management techniques. In a small, relaxed and social group with other people with similar experiences, you will learn why these symptoms occur and how to keep them in check with techniques that work.

Your communication and information needs

We want to ensure all of our patients, families, carers and supporters can understand our communications and information. So if you are having difficulties understanding us, please let us know. If you need information in other formats, require Braille or large print or would like a British Sign Language interpreter or a language interpreter please tell us.

When you are referred to John Taylor Hospice as a patient, our staff will ask you for your communication needs but if, at any point, you have concerns your needs are not being met then please inform us.

Click here to see our Accessible Communications Policy.

Downloads and Resources

What our patients think

“I’d have really struggled without them”

“They’ve been ever so good to me and that’s why I wanted to fundraise and do something to help just like they’ve helped me.”

Philomena Sharpe

“The impact they had will never be forgotten”

“The community nurses were so helpful and they’re lovely people. They put my mind at rest and it’s such a comfort to know you’re not on your own.”

Jackie Day

“An angel sent into my life”

“I can’t thank Angie (patient and family support worker) enough for everything she’s done for us. She’s so reliable and professional – a wonderful person. She took away all these worries and was there for me in my time of need.”

Patricia Smith-Evans

“I’ve really enjoyed it”

“The FAB Programme has helped me to get fitter and my walking is better. Everyone is really nice at the hospice, they’re friendly and they’re good company. I’d recommend it to anyone who is in a similar situation to me.”

Don Bell

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