Care and support

Our teams provide specialist ‘Taylor-made’ care for people living with a terminal illness and their families. If you believe we can help you or a loved one, please speak to your GP, district nurse or hospital doctor regarding referral. For more information call 0121 809 1900.

Our home is your home. Our caring and supportive team provides specialist round-the-clock care and will do everything they can to make sure your stay is as comfortable as possible.

We know that every moment matters for you and your loved ones. We have purpose-built single or shared rooms and peaceful gardens where family, friends and pets are welcome to visit at any time, day or night. We also have an overnight guest room where your loved ones can stay close to you.

Our Catering Team creates varied menus every day and will visit each patient to discuss dietary requirements and preferences. The team can also prepare meals for families and visitors.

Our experienced community teams work side-by-side with GPs, district nurses and other hospice services to ensure a ‘Taylor-made’ package of care and support for you and your family.

Clinical nurse specialists visit people in their own homes or can speak over the phone to provide help with symptom management, respiratory medicine and pain control. They can also refer you to hospice services such as occupational therapy, physiotherapy, family support and counselling.

Our Hospice at Home Team of nurses and palliative care assistants is on hand to offer practical and personal care for you and those involved in your care between 8am and 8.30pm, seven days a week.

The Living Well Centre hosts a variety of groups and activities in a relaxed and supportive environment. Our 12-week therapeutic programme is designed to help with symptom control and support individual needs.

Talks and activities cover a range of areas including mobility and exercise, diet, breathlessness, medication and financial advice. Visitors to the centre can also enjoy complementary therapies such as massage and reiki which can aid relaxation, pain management and improve well-being.

The Living Well Centre also hosts several social days for patients, families and local elderly people as well as drop-in sessions for people diagnosed with a terminal condition and/or their carers on Fridays between 1-3pm.

Wellbeing services are open to everyone receiving care from John Taylor Hospice. If you are our patient, you can be assured that we will be there for your family too.

Our team of counsellors, art therapist, spiritual care and chaplaincy and trained bereavement support volunteers will be there to listen to your feelings, worries or whatever might be on your mind. They can offer psychological and emotional support in a safe and confidential manner. During the COVID-19 pandemic consultations are taking place by telephone for your safety and the safety of our staff.

The team is available to provide support for those affected by bereavement – including children and young people – as individuals or family groups. We can provide counselling in different languages including Urdu, Punjabi and Hindi. Contact 0121 809 1900 for more information.

Using their expert knowledge and skills, our Multi-Disciplinary Team of occupational therapists, physiotherapists, pharmacists and patient and family support worker provides a range of services for people at the hospice and at home.

They can work with you to improve your quality of life by increasing your independence, reducing discomfort, relieving pain, providing you with specialist equipment to ease everyday tasks and teaching you techniques to manage your symptoms.

Our patient and family support worker is there for you to turn to if you need guidance about benefits, housing, employment, care costs, will writing and much more.

The Living Well Centre usually hosts a Fatigue, Anxiety and Breathlessness (FAB) Programme. The course consists of nine two-hour sessions and is designed to help people with severe respiratory conditions take back control of their breathing, improve confidence, maintain independence and manage anxiety.

The programme – led by a respiratory nurse specialist, occupational therapist and physiotherapist – includes education, advice and self-management techniques. In a small, relaxed and social group with other people with similar experiences, you will learn why these symptoms occur and how to keep them in check with techniques that work.

Unfortunately due to Government guidance around gathering during COVID-19, the FAB sessions are currently on hold in their existing meeting format but if you would like more information please contact Respiratory Clinical Nurse Specialist Philippa Campbell on 0121 465 2000.

John Taylor Hospice, Birmingham and Solihull Clinical Commissioning Group, and Birmingham Voluntary Service Council are working in partnership with Birmingham City Council (via the Better Care Fund), Birmingham St Mary’s Hospice and St Giles Hospice to pilot a new way of delivering care for patients at the end of their lives across the city.

The Personal Health Budget project allows patients and their families more choice and control over the health and social aspects of their needs, encouraging care to be uniquely individualised to them.

There is set criteria for joining the Personal Health Budget project, for more information please download the booklet below or contact our Project Lead Jan Hipkiss at [email protected] and 0121 465 2053.

Our Community Participation Group aims to ensure that patients, families and communities are involved in decisions about the range and quality of our services. This will help ensure stronger relationships between the hospice and our communities and improve the care experience for everyone.

You can join us every two months, either face-to-face when possible or in an online group, to share your knowledge, experience and insight and help shape services that meet the needs of people and families with a palliative illness.

If you would like to join the group or want more information, please ring Mark Jones on 0121 728 6736 or email [email protected]

Practising relaxation can support you to manage symptoms of breathlessness, stress and anxiety by helping you to feel calmer and more relaxed. Relaxation is a skill that takes practice and can become easier over time. Although falling asleep isn’t the aim, relaxation skills can support your physical and mental wellbeing and help you to feel more rested.

So find a quiet, comfy place where you will not be disturbed and settle in to enjoy our guided relaxation and visualisation videos which you can find by clicking here.

We want to ensure all of our patients, families, carers and supporters can understand our communications and information. So if you are having difficulties understanding us, please let us know. If you need information in other formats, require Braille or large print or would like a British Sign Language interpreter or a language interpreter please tell us.

When you are referred to John Taylor Hospice as a patient, our staff will ask you for your communication needs but if, at any point, you have concerns your needs are not being met then please inform us.

Click here to see our Accessible Communications Policy.

Staying at the hospice

Our home is your home. Our caring and supportive team provides specialist round-the-clock care and will do everything they can to make sure your stay is as comfortable as possible.

We know that every moment matters for you and your loved ones. We have purpose-built single or shared rooms and peaceful gardens where family, friends and pets are welcome to visit at any time, day or night. We also have an overnight guest room where your loved ones can stay close to you.

Our Catering Team creates varied menus every day and will visit each patient to discuss dietary requirements and preferences. The team can also prepare meals for families and visitors.

Care at home

Our experienced community teams work side-by-side with GPs, district nurses and other hospice services to ensure a ‘Taylor-made’ package of care and support for you and your family.

Clinical nurse specialists visit people in their own homes or can speak over the phone to provide help with symptom management, respiratory medicine and pain control. They can also refer you to hospice services such as occupational therapy, physiotherapy, family support and counselling.

Our Hospice at Home Team of nurses and palliative care assistants is on hand to offer practical and personal care for you and those involved in your care between 8am and 8.30pm, seven days a week.

Living Well Centre

The Living Well Centre hosts a variety of groups and activities in a relaxed and supportive environment. Our 12-week therapeutic programme is designed to help with symptom control and support individual needs.

Talks and activities cover a range of areas including mobility and exercise, diet, breathlessness, medication and financial advice. Visitors to the centre can also enjoy complementary therapies such as massage and reiki which can aid relaxation, pain management and improve well-being.

The Living Well Centre also hosts several social days for patients, families and local elderly people as well as drop-in sessions for people diagnosed with a terminal condition and/or their carers on Fridays between 1-3pm.

Wellbeing

Wellbeing services are open to everyone receiving care from John Taylor Hospice. If you are our patient, you can be assured that we will be there for your family too.

Our team of counsellors, art therapist, spiritual care and chaplaincy and trained bereavement support volunteers will be there to listen to your feelings, worries or whatever might be on your mind. They can offer psychological and emotional support in a safe and confidential manner. During the COVID-19 pandemic consultations are taking place by telephone for your safety and the safety of our staff.

The team is available to provide support for those affected by bereavement – including children and young people – as individuals or family groups. We can provide counselling in different languages including Urdu, Punjabi and Hindi. Contact 0121 809 1900 for more information.

Multi-Disciplinary Team

Using their expert knowledge and skills, our Multi-Disciplinary Team of occupational therapists, physiotherapists, pharmacists and patient and family support worker provides a range of services for people at the hospice and at home.

They can work with you to improve your quality of life by increasing your independence, reducing discomfort, relieving pain, providing you with specialist equipment to ease everyday tasks and teaching you techniques to manage your symptoms.

Our patient and family support worker is there for you to turn to if you need guidance about benefits, housing, employment, care costs, will writing and much more.

FAB Programme

The Living Well Centre usually hosts a Fatigue, Anxiety and Breathlessness (FAB) Programme. The course consists of nine two-hour sessions and is designed to help people with severe respiratory conditions take back control of their breathing, improve confidence, maintain independence and manage anxiety.

The programme – led by a respiratory nurse specialist, occupational therapist and physiotherapist – includes education, advice and self-management techniques. In a small, relaxed and social group with other people with similar experiences, you will learn why these symptoms occur and how to keep them in check with techniques that work.

Unfortunately due to Government guidance around gathering during COVID-19, the FAB sessions are currently on hold in their existing meeting format but if you would like more information please contact Respiratory Clinical Nurse Specialist Philippa Campbell on 0121 465 2000.

Personal Health Budgets

John Taylor Hospice, Birmingham and Solihull Clinical Commissioning Group, and Birmingham Voluntary Service Council are working in partnership with Birmingham City Council (via the Better Care Fund), Birmingham St Mary’s Hospice and St Giles Hospice to pilot a new way of delivering care for patients at the end of their lives across the city.

The Personal Health Budget project allows patients and their families more choice and control over the health and social aspects of their needs, encouraging care to be uniquely individualised to them.

There is set criteria for joining the Personal Health Budget project, for more information please download the booklet below or contact our Project Lead Jan Hipkiss at [email protected] and 0121 465 2053.

We'd love to hear your views

Our Community Participation Group aims to ensure that patients, families and communities are involved in decisions about the range and quality of our services. This will help ensure stronger relationships between the hospice and our communities and improve the care experience for everyone.

You can join us every two months, either face-to-face when possible or in an online group, to share your knowledge, experience and insight and help shape services that meet the needs of people and families with a palliative illness.

If you would like to join the group or want more information, please ring Mark Jones on 0121 728 6736 or email [email protected]

Guided relaxation and visualisation resources

Practising relaxation can support you to manage symptoms of breathlessness, stress and anxiety by helping you to feel calmer and more relaxed. Relaxation is a skill that takes practice and can become easier over time. Although falling asleep isn’t the aim, relaxation skills can support your physical and mental wellbeing and help you to feel more rested.

So find a quiet, comfy place where you will not be disturbed and settle in to enjoy our guided relaxation and visualisation videos which you can find by clicking here.

Your communication and information needs

We want to ensure all of our patients, families, carers and supporters can understand our communications and information. So if you are having difficulties understanding us, please let us know. If you need information in other formats, require Braille or large print or would like a British Sign Language interpreter or a language interpreter please tell us.

When you are referred to John Taylor Hospice as a patient, our staff will ask you for your communication needs but if, at any point, you have concerns your needs are not being met then please inform us.

Click here to see our Accessible Communications Policy.

Downloads and Resources

What our patients think

“The care was second to none”

“At such a heartbreaking and difficult time, the nurses and care assistants knew exactly what to do and to say – we’d have been lost without them. The care they provided for my beautiful wife was second to none and I’ll be forever grateful.”

Roger Perks

“Nothing is too much trouble”

“I can’t thank hospice teams enough. From fitting grab rails in my house and ordering a reclining bed, reviewing of all my medication, providing me with new medical equipment and even helping to organise domestic help for us at home – they’ve covered everything but are always willing to do even more.”

Jackie Bannister

“I don’t know where I’d be without them”

“The support I get is truly is invaluable and I honestly don’t know where I’d be without them. I’m able to talk openly about my illness and ask for advice and support if I need it. I’ve made some incredible friends and the hospice is a very special place full of laughter and kindness. “

Liz Warren

Light up a Life and celebrate your loved ones