COVID-19 – Guidance on visiting John Taylor Hospice

We take the health and wellbeing of everyone using or working for John Taylor Hospice seriously and appreciate your support in following the current guidance.

The current situation we find ourselves in as a country is unprecedented and we understand what a worrying time it is for everybody, especially our patients and their families. 

Please be assured that the wellbeing of all our patients, hospice visitors, volunteers and staff is our top priority and we are taking all necessary precautions to keep our services open for the people who need us most. 

We are following all Government guidelines in deciding the necessary steps regarding coronavirus and the situation is being monitored and updated on a daily basis by our Senior Management Team.

We are offering as many services as possible. However in order to ensure the continued wellbeing and safety of patients and staff, visiting to our Inpatient Unit is now limited. If you have a family member currently in our hospice please check with our nursing staff for any potential changes.

We are also asking people who are not visiting loved ones to refrain from coming to the hospice at this current time.

Please do not attend the hospice if you are experiencing the symptoms of coronavirus. These are:

  • a cough
  • a high temperature
  • shortness of breath

But these symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common, such as cold and flu. If you suspect you may have coronavirus use the NHS 111 online coronavirus service to find out what to do next.

For more information see the Government guidance on coronavirus here.

If you are John Taylor Hospice patient or relative and have any specific concerns please speak to your team at the hospice via our reception on 0121 465 2000.


Following Government guidelines discouraging mass gatherings, we will be reviewing our fundraising events over the coming weeks and months. If you signed up to one of these events, a member of our team will be in touch soon to let you know of any potential changes.

We encourage you to support us in other ways, such as virtual events or donations, to enable us to continue to deliver much-needed services in these exceptional circumstances. Thank you to all our supporters who have continued to raise money in these very difficult times. Your generosity is needed now more than ever before.

For people wanting to make a donation to the hospice, we are kindly asking you to make it online, via BACS or post – but not at the hospice. This is to stop the spread of coronavirus and to help keep our patients safe. You can make your online donation here or give our fundraising team a call.

If you have any questions about our fundraising or retail activities, please give our team a call on 0121 728 6739.

Charity shops

Our four charity shops in Erdington, Wylde Green, Castle Bromwich and Brownhills are now closed until further notice.

During this time we are asking that you please do not leave donated items outside the shops or bring them to the hospice as we are unable to process or store them. We would be grateful if you could keep any donated items at home – we’d certainly love to receive them once our shops are back up and running!

Many thanks for your support on all of the above.

Latest news

Hospice at Home Team provides vital support during COVID-19

Latest news

John Taylor’s Hospice at Home Team has been providing much-needed support for patients in the community during the coronavirus pandemic.

Read More

Saying ‘thank you’ to our much-missed volunteers during Volunteers’ Week

Latest news

It’s Volunteers’ Week and here at John Taylor Hospice we’d like to say a huge ‘thank you’ to our wonderful volunteers!

Read More

“Mommy is an angel now”


Vicki Brennan’s daughter Siobhan was only 25 when she died from cervical cancer in June 2019. Vicki is now guardian for her grandson Cruz and has shared her story in support of the Hope and Healing Appeal.

Read More

What our patients think

“The care was second to none”

“At such a heartbreaking and difficult time, the nurses and care assistants knew exactly what to do and to say – we’d have been lost without them. The care they provided for my beautiful wife was second to none and I’ll be forever grateful.”

Roger Perks

“Nothing is too much trouble”

“I can’t thank hospice teams enough. From fitting grab rails in my house and ordering a reclining bed, reviewing of all my medication, providing me with new medical equipment and even helping to organise domestic help for us at home – they’ve covered everything but are always willing to do even more.”

Jackie Bannister

“I don’t know where I’d be without them”

“The support I get is truly is invaluable and I honestly don’t know where I’d be without them. I’m able to talk openly about my illness and ask for advice and support if I need it. I’ve made some incredible friends and the hospice is a very special place full of laughter and kindness. “

Liz Warren

Hope and Healing Appeal