COVID-19 – Guidance on visiting John Taylor Hospice

We take the health and wellbeing of everyone using or working for John Taylor Hospice seriously and appreciate your support in following the current guidance.

The current situation we find ourselves in as a country is unprecedented and we understand what a worrying time it is for everybody, especially our patients and their families. 

Please be assured that the wellbeing of all our patients, hospice visitors, volunteers and staff is our top priority and we are taking all necessary precautions to keep our services open for the people who need us most. 

We are following all Government guidelines in deciding the necessary steps regarding coronavirus and the situation is being monitored and updated on a daily basis by our Senior Management Team.

We are offering as many services as possible. However in order to ensure the continued wellbeing and safety of patients and staff, visiting to our Inpatient Unit is now limited. If you have a family member currently in our hospice please check with our nursing staff for any potential changes.

We are also asking people who are not visiting loved ones to refrain from coming to the hospice at this current time.

Our Inpatient Unit is still open for visiting. However, to reduce footfall to the hospice we are limiting visitors to two visitors daily on a pre-booked visit for four hours. You will be expected to wear masks, gloves and aprons that we provide and will be escorted to the patient’s room on arrival by one of our staff. We do allow visiting to be increased at the nurse’s discretion for certain situations.

We ask that you do not visit at all if you have the following symptoms:

  • a high tempreture
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

If you have these symptoms please self-isolate as per Government guidelines. If any member of your household or yourself is self-isolating you should not visit the hospice at all.

It is important that when you visit the hospice you ensure that you wash hands or use alcohol gel provided, cover your face and make space -stay at least 2 metres apart – or 1 metre with a face covering or other precautions.

For more information:

See the Government guidance on coronavirus here

See Birmingham guidance here

If you are John Taylor Hospice patient or relative and have any specific concerns please speak to your team at the hospice via our reception on 0121 465 2000.


We are following all Government guidelines to create fundraising events that are safe while raising vital money to fund hospice care.

Where we can, we are offering opportunities to participate in face-to-face events. We encourage you to support us in other ways, such as virtual events or donations, to enable us to continue to deliver much-needed services in these exceptional circumstances. Thank you to all our supporters who have continued to raise money in these very difficult times. Your generosity is needed now more than ever before.

For people wanting to make a donation to the hospice, we are kindly asking you to make it online, via BACS or post – but not at the hospice. This is to stop the spread of coronavirus and to help keep our patients safe. You can make your online donation here or give our fundraising team a call.

If you have any questions about our fundraising or retail activities, please give our team a call on 0121 728 6739.

Charity shops

Our four charity shops in Erdington, Wylde Green, Castle Bromwich and Brownhills are currently open and accepting donations. For full information, opening times and contact details please click here.

Latest news

War medals returned to family

Latest news

A Birmingham family has been reunited with World War Two medals awarded to their uncle on the front lines of Europe and Africa.

Read More

Commitment to staff wellbeing recognised at awards ceremony

Latest news

John Taylor Hospice has been presented with a bronze accreditation in workplace wellbeing at this year’s Thrive at Work Wellbeing Awards.

Read More

Hospice launches first-ever magazine

Latest news

Update, a new magazine produced by John Taylor Hospice, has been unveiled this autumn.

Read More

What our patients think

“The care was second to none”

“At such a heartbreaking and difficult time, the nurses and care assistants knew exactly what to do and to say – we’d have been lost without them. The care they provided for my beautiful wife was second to none and I’ll be forever grateful.”

Roger Perks

“Nothing is too much trouble”

“I can’t thank hospice teams enough. From fitting grab rails in my house and ordering a reclining bed, reviewing of all my medication, providing me with new medical equipment and even helping to organise domestic help for us at home – they’ve covered everything but are always willing to do even more.”

Jackie Bannister

“I don’t know where I’d be without them”

“The support I get is truly is invaluable and I honestly don’t know where I’d be without them. I’m able to talk openly about my illness and ask for advice and support if I need it. I’ve made some incredible friends and the hospice is a very special place full of laughter and kindness. “

Liz Warren

Light up a Life and celebrate your loved ones