Ensuring our care is ‘Taylor-made’

We believe that every moment matters and always strive to ensure that patients and their families receive the very best care and support.

One of the ways we ensure our standards remain high is by inviting patients and their families to have a direct say about the care they receive from us.

Clinical Nurse Specialist Geraldine Green (left) with Philomena Sharpe

Held several times a year, our Every Story Matters sessions allow people to talk in detail about their experiences of John Taylor Hospice – directly with the staff who help provide care and support for them or their loved ones.

By sharing their journeys in an open and honest way, patients and relatives offer valuable insights and help hospice staff to identify what they’re doing well and any areas where services could be improved.

Sharing her journey in our latest Every Story Matters gathering was Philomena Sharpe, 74, from Sutton Coldfield.

In January 2015, grandmother and mother-of-three Philomena was diagnosed with ovarian cancer. Her connection with John Taylor Hospice began when she met Clinical Nurse Specialist Geraldine Green and was in need of additional support at home.

When Geraldine began providing community care for Philomena she put in place a package of support for her. “Geraldine is just lovely and has been so good to me,” explained Philomena. “I’d have really struggled on my own as my children live far away. She helps me if I’m in pain, feeling sick or have any other symptoms caused by the cancer or the treatment.”

Philomena also feels that emotional support from Geraldine has been a real comfort to her. A referral to hospice occupational therapists has also made a noticeable difference – improving her quality of life by helping to her to live as safely and as independently as possible.

“I got a walking frame and some equipment that helps me in the bathroom,” said Philomena. “They’ve been ever so good to me and that’s why I wanted to do something to help just like they’ve helped me.”

Her positive experience with John Taylor Hospice inspired Philomena to become a committed charity fundraiser. By holding a birthday celebration – where she asked for donations in lieu of presents – and through regularly putting her loose change into a collection can at home, Philomena raised almost £600 for John Taylor Hospice.

In addition to her fundraising she has also donated raffle prizes and a large number of items to the hospice’s charity shops.

Our huge thanks go to Philomena for taking the time to join us for Every Story Matters, for allowing us to hear about her journey first-hand and for her generous and continued support.

If you would like to take part in Every Story Matters or share your story with our Brand and Media Team please get in touch by emailing [email protected]

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What our patients think

“I’d have really struggled without them”

“They’ve been ever so good to me and that’s why I wanted to fundraise and do something to help just like they’ve helped me.”

Philomena Sharpe

“The impact they had will never be forgotten”

“The community nurses were so helpful and they’re lovely people. They put my mind at rest and it’s such a comfort to know you’re not on your own.”

Jackie Day

“An angel sent into my life”

“I can’t thank Angie (patient and family support worker) enough for everything she’s done for us. She’s so reliable and professional – a wonderful person. She took away all these worries and was there for me in my time of need.”

Patricia Smith-Evans

“I’ve really enjoyed it”

“The FAB Programme has helped me to get fitter and my walking is better. Everyone is really nice at the hospice, they’re friendly and they’re good company. I’d recommend it to anyone who is in a similar situation to me.”

Don Bell

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