Ensuring our care is ‘Taylor-made’

We believe that every moment matters and always strive to ensure that patients and their families receive the very best care and support.

One of the ways we ensure our standards remain high is by inviting patients and their families to have a direct say about the care they receive from us.

Clinical Nurse Specialist Geraldine Green (left) with Philomena Sharpe

Held several times a year, our Every Story Matters sessions allow people to talk in detail about their experiences of John Taylor Hospice – directly with the staff who help provide care and support for them or their loved ones.

By sharing their journeys in an open and honest way, patients and relatives offer valuable insights and help hospice staff to identify what they’re doing well and any areas where services could be improved.

Sharing her journey in our latest Every Story Matters gathering was Philomena Sharpe, 74, from Sutton Coldfield.

In January 2015, grandmother and mother-of-three Philomena was diagnosed with ovarian cancer. Her connection with John Taylor Hospice began when she met Clinical Nurse Specialist Geraldine Green and was in need of additional support at home.

When Geraldine began providing community care for Philomena she put in place a package of support for her. “Geraldine is just lovely and has been so good to me,” explained Philomena. “I’d have really struggled on my own as my children live far away. She helps me if I’m in pain, feeling sick or have any other symptoms caused by the cancer or the treatment.”

Philomena also feels that emotional support from Geraldine has been a real comfort to her. A referral to hospice occupational therapists has also made a noticeable difference – improving her quality of life by helping to her to live as safely and as independently as possible.

“I got a walking frame and some equipment that helps me in the bathroom,” said Philomena. “They’ve been ever so good to me and that’s why I wanted to do something to help just like they’ve helped me.”

Her positive experience with John Taylor Hospice inspired Philomena to become a committed charity fundraiser. By holding a birthday celebration – where she asked for donations in lieu of presents – and through regularly putting her loose change into a collection can at home, Philomena raised almost £600 for John Taylor Hospice.

In addition to her fundraising she has also donated raffle prizes and a large number of items to the hospice’s charity shops.

Our huge thanks go to Philomena for taking the time to join us for Every Story Matters, for allowing us to hear about her journey first-hand and for her generous and continued support.

If you would like to take part in Every Story Matters or share your story with our Brand and Media Team please get in touch by emailing [email protected]

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What our patients think

“The care was second to none”

“At such a heartbreaking and difficult time, the nurses and care assistants knew exactly what to do and to say – we’d have been lost without them. The care they provided for my beautiful wife was second to none and I’ll be forever grateful.”

Roger Perks

“Nothing is too much trouble”

“I can’t thank hospice teams enough. From fitting grab rails in my house and ordering a reclining bed, reviewing of all my medication, providing me with new medical equipment and even helping to organise domestic help for us at home – they’ve covered everything but are always willing to do even more.”

Jackie Bannister

“I don’t know where I’d be without them”

“The support I get is truly is invaluable and I honestly don’t know where I’d be without them. I’m able to talk openly about my illness and ask for advice and support if I need it. I’ve made some incredible friends and the hospice is a very special place full of laughter and kindness. “

Liz Warren

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