HOW DID WE DO?

We value your feedback and would love to hear your comments – whether they are positive or negative we can share them with our colleagues to improve for the future.

Please click here to find out how to share your comments, compliments and complaints.

 

EXTERNAL WEBSITES

You can also post feedback on external websites including:

Our Facebook page

Healthwatch Birmingham

Care Opinion

NHS Choices

 

We always aim to resolve your complaint but if you feel that is not the case you can take your complaint to:

HEALTH SERVICE OMBUDSMAN

If your complaint is of a clinical nature then you can request an independent review from the Parliamentary and Health Service Ombudsman. For more information click here.

FUNDRAISING REGULATOR

If your complaint is about our fundraising methods you can apply to the Fundraising Regulator to make a final adjudication. Find out more here. 

CHARITY COMMISSION

After the complaints procedure has been exhausted, you may refer your fundraising complaint to the Charity Commission. For more information click here.