HOW DID WE DO?

We value your feedback and would love to hear your comments – whether they are positive or negative we can share them with our colleagues to improve for the future.

Please send your feedback through [email protected] or by post to Brand and Media, John Taylor Hospice, 76 Grange Road, Erdington, Birmingham B24 0DF.

 

EXTERNAL WEBSITES

You can also post feedback on external websites including:

Our Facebook page

Healthwatch Birmingham

Care Opinion

NHS Choices

 

TO MAKE A COMPLAINT

Our aim is to respond to any complaint as quickly as possible. In the first instance please make your complaint verbally to our staff as soon as you feel able to.

If you feel your complaint is not dealt with appropriately, or you would like to follow it up in writing, please contact The Governance Team, John Taylor Hospice, 76 Grange Road, Erdington, Birmingham B24 0DF or email [email protected]

It is helpful if you could include the following information:

  • The nature of the complaint
  • Where it happened – if this is one of our shops please give us the location
  • When it happened
  • The names of everyone involved – if you know them
  • What outcome you are hoping for
  • Your contact details (name, address, contact number and/or email)

 

We have a very rigorous and thorough complaints process which will result in an investigating officer contacting you within 1-3 working days. A timescale will then be agreed for the investigation and feedback to take place.

We always aim to resolve your complaint but if you feel that is not the case you can take your complaint to:

 

HEALTH SERVICE OMBUDSMAN

If your complaint is of a clinical nature then you can request an independent review from the Parliamentary and Health Service Ombudsman. For more information click here.

FUNDRAISING REGULATOR

If your complaint is about our fundraising methods you can apply to the Fundraising Regulator to make a final adjudication. Find out more here. 

CHARITY COMMISSION

After the complaints procedure has been exhausted, you may refer your fundraising complaint to the Charity Commission. For more information click here.