Hospice launches new school holiday helpline for parents

Parents and guardians in need of support over the summer break can now access a telephone helpline staffed by experienced John Taylor Hospice counsellors.

The new helpline – which is available weekdays between 9am and 7pm – offers a one-to-one telephone service where parents can talk openly and in confidence about any concerns or worries they have for their children.

“We understand that this school year has been very difficult for many people,” said John Taylor Hospice Counsellor Christina Stephenson. “For families coping with a serious illness, or the death of a loved one, the coronavirus pandemic has added additional stress, strain and worry and affected many people’s ability to manage.

“We have launched this new service so parents, carers or guardians have somewhere to turn for help and advice should they need it over the summer holidays. We are an experienced team who work closely with families to explore concerns and help to improve wellbeing. So, if you are worried about a child or young person in your family and need someone to speak to, please pick up the phone and give us a call – we’re here to support you.”

The telephone helpline is open to parents whose families are currently, or have previously, received care and support from John Taylor Hospice teams. Throughout the summer, the team will be available Monday-Friday between 9am-7pm on 07854 012 241. If the team is unable to answer your call straight away, please leave a message and they will get back to you as soon as they can.

If you need immediate help and support during a mental health crisis please visit the NHS website for further information. 

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What our patients think

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“At such a heartbreaking and difficult time, the nurses and care assistants knew exactly what to do and to say – we’d have been lost without them. The care they provided for my beautiful wife was second to none and I’ll be forever grateful.”

Roger Perks

“Nothing is too much trouble”

“I can’t thank hospice teams enough. From fitting grab rails in my house and ordering a reclining bed, reviewing of all my medication, providing me with new medical equipment and even helping to organise domestic help for us at home – they’ve covered everything but are always willing to do even more.”

Jackie Bannister

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“The support I get is truly is invaluable and I honestly don’t know where I’d be without them. I’m able to talk openly about my illness and ask for advice and support if I need it. I’ve made some incredible friends and the hospice is a very special place full of laughter and kindness. “

Liz Warren

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