Celebrating outstanding work with volunteers

Birmingham charity John Taylor Hospice has achieved the Investing in Volunteers Quality Standard in recognition of the excellent work the charity does with volunteers.

The hospice, which provides care for families across the West Midlands, was assessed against a range of best practice standards and proved to excel in all aspects of working with its volunteers. The assessment involved a comprehensive on-site audit and interviews with 26 volunteers.

Investing in Volunteers is the leading UK quality standard for all organisations involving volunteers – aimed at improving the quality of their experience and acknowledging the enormous contribution made by people who give their time voluntarily.  

Living Well Centre volunteers Christine Grew (left) and Jean Hulston (right) with Head of Community Engagement and Volunteering Mark Jones.

Mark Jones, Head of Community Engagement and Volunteering at John Taylor Hospice, said: “Investing in Volunteers is a standard focusing on four areas – planning for involvement, recruitment, selecting and matching people, and supporting and retaining volunteers.

“We are delighted to receive this accreditation and will be displaying our certificate and plaque in the hospice with pride. We are incredibly grateful to people who gift their time to help local families and their support has a huge impact. Not only do volunteers provide much-needed practical support for staff, patients and their loved ones but they offer friendship and enthusiasm while contributing valuable skills and experience.”

From driving patients to and from the day hospice, working in charity shops, maintaining the gardens, meeting and greeting visitors in reception and acting as community ambassadors – volunteers are an integral part of the John Taylor Hospice team.

Mark added: “In a recent survey of hospice volunteers 100% of people said they enjoyed volunteering and 100% said they would recommend John Taylor Hospice as a place to volunteer which was wonderful to hear. We would love to grow our team even further and we have exciting plans for the future so, if you would like to be a part of this, we would love to hear from you.”

To find out more about volunteering with John Taylor Hospice visit www.johntaylorhospice.org.uk/volunteer

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What our patients think

“The care was second to none”

“At such a heartbreaking and difficult time, the nurses and care assistants knew exactly what to do and to say – we’d have been lost without them. The care they provided for my beautiful wife was second to none and I’ll be forever grateful.”

Roger Perks

“Nothing is too much trouble”

“I can’t thank hospice teams enough. From fitting grab rails in my house and ordering a reclining bed, reviewing of all my medication, providing me with new medical equipment and even helping to organise domestic help for us at home – they’ve covered everything but are always willing to do even more.”

Jackie Bannister

“I don’t know where I’d be without them”

“The support I get is truly is invaluable and I honestly don’t know where I’d be without them. I’m able to talk openly about my illness and ask for advice and support if I need it. I’ve made some incredible friends and the hospice is a very special place full of laughter and kindness. “

Liz Warren

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