John Taylor Hospice praised for going ‘above and beyond’ in ‘outstanding’ inspection report

The Hospice Charity Partnership’s John Taylor site has been awarded the top rating of outstanding following a recent inspection from the Care Quality Commission (CQC).

Health regulators, who visited the Birmingham-based charity unannounced in January 2022, published their report today in which they praise the hospice for going ‘above and beyond’ to provide expert palliative and end of life care for patients, families and carers.

The Hospice Charity Partnership, formed from Birmingham St Mary’s and John Taylor Hospice, provides services for people across the city including Inpatient Units, specialist community services, complementary therapies, day hospices, bereavement services, and wellbeing and spiritual care.

After inspecting the premises and talking to staff, volunteers, patients and families, Sarah Dunnett, CQC’s head of hospital inspection, said: “When we inspected John Taylor Hospice, we were extremely impressed by the level of support people received in its care.

Staff celebrate the good news

“We found staff went above and beyond to honour patient’s wishes at the end of their life, in thoughtful and innovative ways. For example, staff turned an area of the hospice into a beach so someone could have their wish to take their child to the seaside. Staff had arranged for sand, ice creams, fish and chips, deckchairs and a photographer so the family could have loving memories.

“This is a great service, providing the best care for people in difficult circumstances. The whole team deserve to be congratulated for all their hard work and commitment.”

The inspection team received consistently positive comments from relatives with one family member saying staff treated them as ‘part of the John Taylor family’ and how at a difficult time, it was a ‘wonderful experience’.

Simon Fuller, CEO of The Hospice Charity Partnership, said: “We are absolutely delighted with the CQC’s report and that the inspectors have seen how important a high standard of care is to our charity.

“Our patients are at the heart of everything we do, and we are pleased to see that didn’t go unnoticed during our inspection. Our people strive to go the extra mile and do everything they can to support patients and their family members.

“During their visit the inspectors heard from staff, patients and families and saw that we are totally dedicated to providing the very best care.

“The past few years have been incredibly tough for everyone, but especially with the difficulties and restrictions our teams have faced.

“It is our people’s dedication and passion for their work and our charity that has got us to where we are today and this CQC rating is a testament to them. I would like to thank everyone for their continued hard work and support.”

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. Their role is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care – and they encourage care services to improve.

Commissioners last visited John Taylor Hospice in May 2016, when they also praised the care provided and found the hospice met the ‘good’ standard in all areas.

A full copy of the report is available at www.cqc.org.uk

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What our patients think

“The care was second to none”

“At such a heartbreaking and difficult time, the nurses and care assistants knew exactly what to do and to say – we’d have been lost without them. The care they provided for my beautiful wife was second to none and I’ll be forever grateful.”

Roger Perks

“Nothing is too much trouble”

“I can’t thank hospice teams enough. From fitting grab rails in my house and ordering a reclining bed, reviewing of all my medication, providing me with new medical equipment and even helping to organise domestic help for us at home – they’ve covered everything but are always willing to do even more.”

Jackie Bannister

“I don’t know where I’d be without them”

“The support I get is truly is invaluable and I honestly don’t know where I’d be without them. I’m able to talk openly about my illness and ask for advice and support if I need it. I’ve made some incredible friends and the hospice is a very special place full of laughter and kindness. “

Liz Warren

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