Patients and families to join community participation group

John Taylor Hospice is asking patients and families to share their experiences of its care to ensure the hospice is meeting the needs of local people.

The Erdington-based hospice is setting up a new group for people to feed back on their experiences and thoughts on support and services to help John Taylor shape its plans for the future.

The community participation group will meet every two months either in a face-to-face group if possible or online with these meetings expected to last an hour.

Hospice Community Engagement Manager Mark Jones explains: “Patients we are caring for and the families of people we have supported in the past are the best-placed people to help us take our services forward.

“By sharing their valuable experience they can help us ensure we are responding to local needs and concerns. We will be asking them to comment on a range of issues including care services, communication and information.

“In this way they can help us integrate the hospice into various cultures within our community to ensure we are providing specialist care and support to all. They can also help us make changes and improvements into the future.”

“We’d love to hear from as many people as possible so we can have a broad range of experience,” added Mark.

The first virtual group will take place on 12 October between 10.30-11.30am and the second is on 18 November between 10.30-11.30am.

Please reserve your place by contacting Mark on 0121 728 6736 and mark.jones1977@nhs.net

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What our patients think

“The care was second to none”

“At such a heartbreaking and difficult time, the nurses and care assistants knew exactly what to do and to say – we’d have been lost without them. The care they provided for my beautiful wife was second to none and I’ll be forever grateful.”

Roger Perks

“Nothing is too much trouble”

“I can’t thank hospice teams enough. From fitting grab rails in my house and ordering a reclining bed, reviewing of all my medication, providing me with new medical equipment and even helping to organise domestic help for us at home – they’ve covered everything but are always willing to do even more.”

Jackie Bannister

“I don’t know where I’d be without them”

“The support I get is truly is invaluable and I honestly don’t know where I’d be without them. I’m able to talk openly about my illness and ask for advice and support if I need it. I’ve made some incredible friends and the hospice is a very special place full of laughter and kindness. “

Liz Warren

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