Supporter Experience & Finance Processing Coordinator

Title: Supporter Experience & Finance Processing Coordinator
Closing date:  22 July 2022
Location:  City-wide, Selly Park and Erdington
Hours:  37.5 per week
Salary : HCP Corporate Pay Scale Band H £19,943 – £23,462 per annum full time equivalent

The Hospice Charity Partnership, formed from Birmingham St Mary’s and John Taylor Hospices, is looking for a Supporter Experience & Finance Processing Coordinator to join the Fundraising Team

This role will be responsible for processing income and data input for all donations and communications received into the charity, from banking through to reconciliation within the donor database.  This team plays a key role in supporting the Fundraising Team to provide a Gold Standard Supporter Journey by processing donations and liaising with supporters in a timely and accurate manner.

This varied role will require the post holder to be influential in overseeing the delivery of the Gold Standard Supporter experience to the supporters of both John Taylor & Birmingham St. Mary’s Hospices, whilst also being the face of and main point of contact for our supporters.

We are looking for someone who is highly organised and proactive, with experience of Microsoft Office and using CRM systems. You will be a good communicator with the ability to demonstrate tact and discretion when dealing with sensitive and confidential information or situations.

If you have experience of working in a fundraising, supporter care or volunteer role then we would love to hear from you.

For more information or to ask any questions please contact Katy’ O’Sullivan, Head of Fundraising Partnerships & Supporter Experience via email –

You can download the Job Description/Person Specification, an application form and equal opportunities monitoring form by clicking on the links below.  CV’s will be accepted.  Please return completed forms/CV to

We do not have a Sponsors licence and cannot support Visa applications.

If high volumes of applications are received, we may bring the closing date forward.  No recruitment agencies please. 

About us
The Hospice Charity Partnership, formed from Birmingham St Mary’s and John Taylor Hospices, provides expert palliative and end of life care for people and their families living with life-limiting illnesses.

We believe that all people in Birmingham should have access to the best specialist care and support – when, where and how they need it. Our vision is a future where everyone with a life-limiting illness will live and die with dignity and in comfort. Our mission is to enable more people from all communities to access the care of their choice at the end of life.

During a recent CQC inspection our Erdington site was rated ‘outstanding’, with independent health care regulators highlighting that colleagues and services are caring, responsive and well-led. Our outstanding teams are passionate about providing the very best care, and patients and their loved ones are at the heart of everything we do.

Our values of kindness, respect, innovation, togetherness, positivity and openness are at the centre of who we are, what we do and how we behave. We pride ourselves on being an inclusive, welcoming, caring and supportive team. We’re offering a competitive salary, with generous holiday allowance, a contribution pension scheme, and a commitment to investing in our people through employee benefits and ongoing professional development.

The Hospice Charity Partnership supports vaccination uptake as this remains the best line of defence against COVID19.

Individuals joining the Charity from the NHS or another hospice, continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.

This is a fantastic opportunity with training opportunities available. We consider staff / team development as a priority.

Candidates can be put off applying for a job when they have caring responsibilities and may not think they can achieve the flexibility they need. We are keen to hear from you, and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution.

Job Description & Person Specification

Application Form

EDI Form

Employee Benefits

Diversity and Inclusion
The Hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.  We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

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